Cart idle signal
High-value or high-intent carts sit without checkout long enough to warrant outreach.
Capability triggers
High-value or high-intent carts sit without checkout long enough to warrant outreach.
Recovery references live stock so you don’t promise items that already sold out.
The call names what they left behind - not a generic “you forgot something.”
Shipping, sizing, and promo questions answered in the conversation before they hang up.
Shared memory
If the shopper already asked about sizing on-site, the recovery call can continue that thread - so outreach feels continuous, not like a cold dial.
Connect store events, set cart thresholds, and let outbound voice reopen high-intent checkouts.