Legal

Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how VoxCartAI collects, uses, shares, and protects information when you use our website, dashboard, voice AI agents, and related integrations. Because our Service processes voice calls and conversations on your behalf, this policy also describes how we handle call recordings, transcripts, and data from connected platforms such as WooCommerce.

01Who We Are

VoxCartAI provides AI-powered voice and chat agents for ecommerce businesses. When you use the Service to communicate with your customers, you act as the data controller and VoxCartAI acts as a data processor. For information we collect directly about you as our account holder, VoxCartAI acts as the controller.

02Information We Collect

Account data: name, email, password hash, organisation details, and Google OAuth profile if used.

Voice & call data: audio recordings, transcripts, phone numbers, timestamps, duration, and call outcomes.

Content you provide: knowledge base files, FAQs, prompts, and agent configuration.

Integration data: WooCommerce order, product, and customer data needed for support workflows.

Billing data: usage records and payment metadata via Razorpay (we do not store full card numbers).

Technical data: IP address, browser type, logs, analytics, and error reports.

03Voice Recordings & AI Processing

Call audio and transcripts may be processed by third-party AI providers to generate responses, summaries, and analytics. Where you deploy agents to interact with customers, you are responsible for legally required notices and consent before recording conversations in your jurisdiction.

04How We Use Information

  • Operate and maintain the Service and your AI agents
  • Transcribe, route, and respond to calls and chats in real time
  • Perform WooCommerce workflows such as order tracking and support
  • Calculate usage, process payments, and send service emails
  • Secure the Service, prevent abuse, and comply with legal obligations

05Sub-Processors

We use trusted providers including OpenAI, Anthropic, Deepgram, ElevenLabs, AWS, Razorpay, Shopify/WooCommerce integrations, Resend, PostHog, and Sentry. We do not sell personal data.

06Data Retention & Security

We retain data while your account is active and as needed for the Service, subject to legal obligations. We use encryption in transit, hashed credentials, access controls, and isolated storage.

07Your Rights

Depending on your location, you may have rights to access, correct, export, or delete personal data. Account holders can update much of their information in the dashboard. End customers of businesses using VoxCartAI should contact that business first.

08Contact Us

Questions about this policy or your data rights:

info@voxcartai.com
VoxCartAI - Privacy Team