Voice AI customer support that sounds like your team

VoxCartAI handles inbound ecommerce support on phone and widget - policy answers, product questions, and order lookups grounded in live store data, with smart handoffs to your existing helpdesk.

Coverage scope

What the voice agent handles

Deploy one agent across channels. It resolves the repetitive tier-one volume that clogs inboxes and hold queues - while staying inside the boundaries you define.

Policy & FAQ answers

Shipping windows, return rules, warranty terms, and store policies - spoken clearly without copy-paste scripts.

Product & catalog questions

Specs, sizing, compatibility, and in-stock alternatives pulled from live WooCommerce or Shopify catalog data.

Order & account lookups

WISMO, line-item details, address changes, and subscription status when the shopper verifies identity.

Smart escalation

Complex disputes, chargebacks, and VIP exceptions route to your team with full transcript and order context attached.

Out of scope by default: legal disputes, medical claims, and custom B2B contracts - the agent explains limits and escalates instead of guessing.

Brand voice

Tone and policy handling, not generic scripts

Shoppers notice when support sounds robotic. VoxCartAI trains on your brand guidelines and lets you tune tone, refund leniency, and product nuance - so a return conversation feels warm for VIPs and precise for policy-heavy cases.

  • Formal, warm, or playful tone - per brand, not per engineer
  • Refund logic aligned with your tiers and exceptions
  • Product answers at catalog, guided, or expert depth
  • Live preview before you publish to production
A
Brand voice
Trained · Live preview
Sample reply

Happy to help - based on your Platinum status, I'll prioritize a smooth refund on #1842.

Your existing stack

Fits your support flow - does not replace it

VoxCartAI sits in front of your team for first contact. When a human is needed, the handoff includes transcript, order IDs, and intent tags so agents start informed.

  1. 1

    Shopper reaches out

    Voice widget on your storefront, inbound phone line, or outbound follow-up - same agent, same memory.

  2. 2

    Agent resolves or clarifies

    Grounded replies from store data. Brand-voice sliders keep tone, refund logic, and product nuance on-brand.

  3. 3

    Handoff when needed

    Unresolved cases create structured tickets in your existing helpdesk with conversation summary and order IDs.

  4. 4

    Your team closes the loop

    Humans pick up where automation stops - without re-asking questions the agent already answered.

Helpdesk

Zendesk, Gorgias, Freshdesk via webhook or API

Commerce

Native WooCommerce & Shopify order context

Channels

Web widget, phone, and outbound voice

Deploy customer support voice AI on your store

Connect WooCommerce or Shopify, configure brand voice, and start resolving support conversations in minutes.

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