Feature · LoyaltyConcierge mode

Recognize your best buyers instantly

VIP concierge shifts tone, priority, and offers in real time - so loyal customers never feel like they’re starting from zero.

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Concierge behaviors

How VIP mode changes the conversation

Instant recognition

Repeat buyers identified from store customer data the moment the call or widget opens.

Adaptive tone

Warmer, faster, more flexible handling for loyalty tiers you define.

Priority routing

VIP issues jump the ordinary queue when a human is needed.

Loyalty-aware offers

Surface relevant perks and retention gestures without sounding transactional.

Configure VIP thresholds in plain language - order count, spend, or tags from your store - then let the agent adapt automatically during live voice.

Turn on VIP concierge

Reward loyalty with recognition, priority, and warmer handling on every voice touchpoint.

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